FAQ's

How do I go about Returns, Exchanges & Refunds?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can apply for a return form via email at info@undercovermoms.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Visit our Refund Policy Page to find out more. 

How can I know if the size will fit? 

Our Momchos are one size fits all. The specially formulated knit weave features natural torque tension, giving it just the right amount of stretch — all without using synthetic materials.

If you prefer a more relaxed fit, simply spray the garment lightly with water and gently stretch it to your desired size. We offer a 14 day return policy so if you have any doubts, you can always send it back. 

Is Undercover Moms a sustainable brand?

Yes! Ethical values are at the heart of everything we do. From the way our GOTS certified organic cotton is grown to the hands that sew each stitch, we believe in treating every person involved in our production process with respect, fairness, and dignity.

We partner only with GOTS certified manufacturers who share our commitment to fair wages, safe working conditions, and transparent supply chains. Every Momcho is made by skilled artisans who are paid properly for their craft - not by those working under exploitative conditions which goes against everything we stand for.

By keeping our production small-scale, we’re able to ensure every step of our process aligns with our principles, proving that fashion can be made responsibly, without compromise.

Our products are designed with intention and focus on circularity. We want you to love your product forever, not just during the 4th trimester.

Where is Undercover Moms based? 

We are based out of Amsterdam, The Netherlands. 

How can I you trust Undercover Moms legitimacy? 

We are a fully registered business. You can check our business details against the Dutch businesses registration databases; 

Chamber of commerce number (KVK): 92854036 

Establishment number: 000058432752

VAT number: NL004982188B86

If you still don't find the information you are looking for, feel free to contact us at info@undercovermoms.com